Chat and IM

I tried chat and IM yesterday. I feel that IM would be a great solution to our staff communication problems with the new library. We are so used to being close together that we are not sure how we are going to cope with a larger facility. The new facility is roughly three times the size of our current building. We think that IM would be a good way to communicate.

I also see chat as a good reference tool. My only concern is the frustration that patrons will feel if they do not get immediate responses. I know that I was anxious to get a response from Kam when I used the Meebo Me.

Both reference and staff centered IM would have to be approved by our IT department.