IM and Chat

I believe that our library could certainly use chat and IM as reference tools. Currently our City does not allow chat or IM access from our work computers. In order to use those features, we will need to seriously consider how and when we would be able to implement this virtual reference. We would need to submit a very good recommendation to our administration in order to do it. I think that the work will be worth it. We would not, however, want to offer the service if we cannot man it. Now our small library simply does not have the staff. We are rarely sitting at our computers.